Frequently asked questions

Most asked

pricing

account

shipping

How can I contact customer service?

Our customer service department may be reached by telephone, WhatsApp or by email.”

 

What payment types are accepted?

We accept the following types: Apple Pay, Visa, Mastercard, American Express and Paypal.

 

It has been 24 to 48 hours since I have placed my order and I have not received shipping confirmation yet. When will I receive an update?

An email will be sent to you, as soon as the order leaves our warehouse (from Monday 9:00am to Friday 5:30pm). Please note, orders placed after 3:00 PM EST will begin processing the following day. Transit times do not include Saturday, Sunday or holidays.

What if I don't know my order number?

You may log into your online shopping account to retrieve your order number. In the event that you do not have an online shopping account you may contact a customer service agent ([email protected]).

Can I make changes to the size, color, or quantity of items after i haved placed my order?

Once an order is submitted, we are not able to make any changes to that order. If you do not wish to receive your order as is, you will have to cancel the order and place a new order with the correct information.

My order was canceled, so why do I still see a charge?

Unfortunately, when an order is canceled you may have a pending authorization which is not an actual charge. If paid with a debit card it could take up to 3 to 5 business days for the authorization to be removed. Credit card authorizations usually take up to 72 hours to remove. If you have questions or concerns about the pending authorization, please contact Customer Service with your financial institution’s name and contact number readily available.

What is your Return Policy?

At Juno Design, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may return or exchange your purchase when it is presented in saleable condition. Simply follow the guidelines below:

  • Exchanges: online orders can be returned for an exchange within the US within 14 (fourteen) days with your electronic invoice.
  • Refunds: you may return to our warehouse any product ordered from the Junodesign.shop website within 14 (fourteen) calendar days after the date of delivery. The item must be in its original packaging and accompanied by the corresponding receipt.

How long will it take for my return to be received and a credit issued?

Returns can take up to 2 weeks to be processed and refunded. Please be advised this timeframe can take longer during the holiday season.

Can I return items bought on sale?

Yes, of course.
We want you to be satisfied with you order no matter what, therefore we accept returns of all unused items regardless of whether they were purchased on sale or at full price

What is an online shopping account and the benefits of having one?

The online shopping account serves as a speedier checkout process for our customers. By having an online shopping account our customers have the capability to: obtain special discounts, view order history, control email preferences, save their favorite items to view later, and store their billing and shipping information.

I forgot my password. How do I obtain it?

Click here to have your password e-mailed to you. If you experience difficulty, you may also contact us at [email protected]

I forgot my Username. How do I obtain it?

Click here to have your username e-mailed to you. If you experience difficulty, you may also [email protected]

How do I delete my account?

If you want to delete your account please send an email to [email protected]

How will I know which carrier will ship my merchandise?

Orders placed on junodesign.shop will ship through one of the following: USPS (within USA and Canada) or UPS (within Latin America). Once your order ships you will be notified via email.

Do you ship to multiple addresses?

Unfortunately, we can only ship your online order to one location. To ship to multiple addresses, a separate order would need to be placed for each address.

Can I change my address once my order has been placed?

Depending on its status and if the order was just placed, please contact our Customer Service as quickly as possible and we might be able to assist you ([email protected] or +1 (786) 992-9699 for the US and Canada).

My order shows delivered and I did not receive my package. What should I do?

If your package shows delivered and you are unable to locate the package please contact Customer Service so that we can start an investigation. Please be sure to have your order number readily available.

What if my merchandise is incorrect or damaged?

Please contact us directly and let us know so we can resolve these matters in a timely manner.